Claims

At Ace Moving, our aim is to provide outstanding customer service for every step of the moving process. Should you feel the need to file a moving claim following your move--if you receive belongings in a less-than satisfactory condition--an online Moving Claim Form is provided.

You also have the option to print and fax the form to (763) 755-2311 or send it to the following address:

Ace Moving & Warehousing
Attn: Claims
11365 Xeon St. NW
Minneapolis, MN 55448

Once your moving claim is received, you will be assigned a claim number and an adjuster. Your adjuster will review the claim and contact you with any further instructions.

Because all damaged items are subject to inspection, please do not proceed with any repairs or dispose of any damaged items. Before presenting a claim for loss or damage, review the terms and conditions in the last paragraph on the back of the Household Goods Carrier’s Bill of Lading and Freight Bill. Please note the time limitations governing the filing of a claim. In all cases keep damaged articles (including shipping containers) for inspection. Arrangements will be made to inspect and estimate damage to the articles you have claimed. To fill out this Statement of Claim for Loss and Damage you will need to reference your copy of the following items: a) Household Goods Carrier’s Bill of Lading and Freight Bill, b) Household Goods Descriptive Inventory.

Please email us at info@acemw.com with any questions or to request a Moving Claim Form by mail. If you need further assistance, you may contact us at the number below.

Ace Moving & Warehousing Claims (800) 533-1704.

Note: your claim must be submitted within 9 months from the date of delivery.